Return Policy

1. Return period

The return period is 14 days from the day the product is delivered to you or to the person you named. For orders delivered in several parts, it starts on the delivery of the last part.

2. Products that can be returned

• Products that are not personalized, unused and in resalable condition.

• Products sent back with their original box, packaging, accessories and invoice.

• Personalized products with a production or printing defect (see the Exchange Policy).

3. Products that cannot be returned

Under article 15 of the Distance Contracts Regulation, products prepared at your request with a name, logo, print or engraving cannot be returned unless they have a production defect.

Used products, or products damaged through use, are not accepted; damage caused in shipping is not covered by this rule.

4. Requesting a return

• Email info@mellandswipe.com with your order number, or call customer service at +90 212 212 12 12.

• Once your request is approved, you receive the return address and a prepaid shipping code.

• Ship the product with its invoice within 10 days of the approval.

5. Shipping cost

Returns sent with the prepaid shipping code are shipped at our expense. For defective or damaged products, we always pay for shipping.

6. Refunds

• The amount is refunded to your payment method within 14 days of your return notice reaching us.

• Card payments are refunded to your card; the time it takes to appear on your account depends on your bank. Instalment purchases are refunded according to the bank's instalment plan.

• Bank transfer payments are sent back to a bank account in the name of the person who placed the order.

7. Corporate orders

For corporate and wholesale orders placed through a quote, the return terms in the quote apply; if the quote has none, this policy applies.