Exchange Policy
This English translation is provided for convenience only; the Turkish version is binding. You can exchange a product for another color or model, and have personalized products with a printing or production defect made again free of charge.
1. Exchanging products that are not personalized
Within 14 days of delivery, you can exchange an unused product in resalable condition for another color or model.
If the new product's price is different, the difference is charged or refunded to your payment method.
If the product you want is out of stock, the exchange becomes a return.
2. Free reproduction for faulty printing
Products whose print or engraving differs from the design you approved, or is faded, shifted or in the wrong color, are produced again free of charge and shipped at no cost.
You can choose a refund instead of reproduction.
3. Damaged or defective products
Do not accept a package that is damaged on delivery, and have the courier write a damage report.
Report damage or a production defect you notice after opening the package within 14 days of delivery, with a photo.
4. Requesting an exchange
Send your order number, the product you want to exchange and, for a defective product, a photo showing the defect to info@mellandswipe.com, or call customer service at +90 212 212 12 12.
We reply within 2 business days. For a defective product, the new one can go into production before the defective one reaches us.
5. When an exchange is not possible
Personalized products printed as the design you approved are not exchanged for a change of design, text or color.
Damage from misuse, wrong cleaning or dropping is not covered.